Integrity Auto Care has been a real blessing for my wife and me. We always seem to have some sort of car issue going on, and while I like to think of myself very much as a do-it-yourself kind of guuy, there are some things that I just don't know how to do. Mike and Michael have provided us with nothing but FANTASTIC service at the absolutely fairest price. They are always willing to take the time and care needed to make sure that we leave happy.
Most people today say they can't find a trustworthy mechanic....
They haven't been to Integrity yet!
Phil & Brittany P.
When you get this much good service this many times, you know you have to say something. My wife and I have two vehicles at the age where they need a little special attention. This was easy when we lived near my wife's brothers who are both ASE certified master technicians. Now that we live in different states, we had to find someone we could trust. Enter Integrity Auto Care.
We first found Integrity Auto Care when shopping for a needed repair. When changing our spark plugs, two of them stripped within the head and would not come out. We called three different mechanics. Each of them quoted us with major engine repair through the use of a machine shop. Our brothers said that we could repair it by rethreading it with an insert called a helicoil. We, however, did not feel comfortable attempting this repair ourselves. We called a fourth shop, Integrity Auto Care. Without stating our desired repair, Mike, the owner, told us that the age of the vehicle did not warrant reworking the heads. He suggested the same repair as our brothers, a helicoil. He did state that if there was not enough room for this repair, that the head would have to come off, which was included in the estimate. He, however, was able to do the repair without this major expense. Honesty is what was offered and delivered.
Since this time, Integrity Auto has performed many repairs for us and is the only place we recommend for auto repair to friends, neighbors, and coworkers. Mike has also offered us assistance when we were working on our brakes. We had a little trouble replacing a master cylinder and brake booster. He diagnosed a faulty replacement part and told us to have the part store call him if we had any troubles returning it. How can you go wrong with a business that is willing to help a do-it-yourselfer and recommend the proper repair based on the age of the vehicle instead of the bottom line of the company? All in all, the name of his business says it all, Integrity Auto.
Thank you, Mike and Michael, for all that you have done for us and will do in the future.
Sean & Marguerita – North Raleigh
I have never been to an automotive repair shop where I was told "You don't need that service right now. We'll check it again next time." Thank you, Mike, for being honest and making me comfortable with the service I'm receiving.
Karen S. - North Raleigh
Thank you, Mike, for your kindness. Thank you for all the effort and time you put in my truck. It is running like new. I think it just needed your touch! Thank you so much!!
Mrs. D. Stainback - Henderson, NC
I had only had my car for 3 months when the power steering belt snapped off. I received Integrity Auto's name name from a friend who spoke highly of how honest Mike and the company handles the business. While on my way to his shop the alternator belt snapped and I ended up having to call Integrity Auto who recommended a towing company they usually worked with and trusted. After inspecting my car for the repairs Mike gave me a call and let me know that I should call my car company who sold me the car even though I didn't have an extended warranty and to let them know the situation and to then have them call him directly. About 45 minutes later I received a call from my car company letting me know they were going to trust integrity auto with the repair and I was not going to pay a dime for it. I later found out Mike had challenged my auto company to it being on their fault and that he didnt think I could swing the repairs and held them to letting him give it a full inspection for making sure it was done right. The fact that Mike at Integrity took the time to make sure everything would be safe for me AND looked out for me when I never mentioned I was low on funds ( I absolutely was) to make sure I had my car taken care of has made me a forever customer and I tell everyone I know. Integrity Auto earns its title in every matter of business and I know I will never be taken advantage of for repairs/costs I dont need which is a nearly extinct find in Auto Repair world.
|S. Black - Raleigh, NC|
Thank you very much for always taking care of us and our vehicles. You are one honest man and it's wonderful to know you will always be here.
Christina L - Raleigh, NC
I've been going to Integrity Auto for about 3 years now to get maintenance done on my cars. This is the type of place where you go and become a part of the family. I've had the pleasure of meeting the owner, Mike, his wife and his son, Mike Jr. They're all great people. Obviously they do great work at a good price. If they have a coupon that I don't know about, they'll usually add it to the bill and let me know when I'm paying.
I brought a car I wanted to buy into the shop to get it checked out. The car drove nice, looked nice, and I was probably going to buy it that day. Mike showed me some things about the car, as well as what to look out for in the future. If I would have purchased the car, I would have spent a lot of money in the future on maintenance. I told him that I would have brought the car to him for that work and he laughed. He said that they're not called Integrity Auto for nothing!
Stephen Young - Raleigh, NC
I have known you over 12 years or more now, back from when you first serviced my Isuzu Trooper at the dealership. I have always had excellent service and repair jobs. As a quality assurance engineer for a major corporation, I know when a repair job is done right. I specifically asked for you to do all my repairs because I always wanted the best for my vehicle from the best technician you can find. You are honest and you have integrity. You are highly experienced in automotive repairs and can repair any problem no matter how complex it is. You have given me advice over the phone and solved many difficult issues on my vehicle.
Since you started your own business a few years back, I continued to service my Trooper at your shop. I now service my Honda at your shop. I recommended you to many of my friends and colleagues, and every single one has come back to me to tell me how much satisfied they were with your service. I'll never forget when you offered me your own vehicle to drive while you were servicing my car and I had to go back to work for a meeting. More recently, when my Honda would not start as I was picking it up from your shop (my kid left a reading light on for several days) you offered me one of your shop battery packs to ensure I got home safely. I will always service my vehicles at your shop, and continue to recommend you to all my friends and colleagues at work. Thank you.
Walid Abouhamad - Raleigh, NC
Mike, thank you for what you did for us. Contacting us about a repair that was covered under our warranty due to an obscure bulletin took money directly out of your pocket. We would have never known about the warranty coverage if you hadn't informed us. What you did took true integrity! We've been searching for nearly a decade for a car repair place in the area we could trust, and we've finally found one. THANK YOU!
Mackelly Ray - Raleigh, NC