It took three weeks to get our Prius repaired. Simon & co. kept working on it till it was in working order. First, the battery needed to be replaced. Their cost was competitive, and their warranty longer (5 yrs.) than the other companies around. The car stopped again after a day, and they came out to replace the battery with another one. That didn't fix it either, so we had it towed back. Initially it appeared that it might be the transmission, but in the end, it turned out to be the compressor, which was much less costly to replace. Unfortunately the first used compressor failed, so they replaced it with another. Though it took quite awhile, I don't know if anyone could have done better, unless we were willing to pay to put new parts into a 13-yo. car. I just picked up the car yesterday, so I suppose I should be tentative in my praise. That said, I don't know how they could've done better.