Dear Mike, I have known you over 12 years or more now, back from when you first serviced my Isuzu Trooper at the dealership. I have always had excellent service and repair jobs. As a quality assurance engineer for a major corporation, I know when a repair job is done right. I specifically asked for you to do all my repairs because I always wanted the best for my vehicle from the best technician you can find. You are honest and you have integrity. You are highly experienced in automotive repairs and can repair any problem no matter how complex it is. You have given me advice over the phone and solved many difficult issues on my vehicle.
Since you started your own business a few years back, I continued to service my Trooper at your shop. I now service my Honda at your shop. I recommended you to many of my friends and colleagues, and every single one has come back to me to tell me how much satisfied they were with your service. I'll never forget when you offered me your own vehicle to drive while you were servicing my car and I had to go back to work for a meeting. More recently, when my Honda would not start as I was picking it up from your shop (my kid left a reading light on for several days) you offered me one of your shop battery packs to ensure I got home safely. I will always service my vehicles at your shop, and continue to recommend you to all my friends and colleagues at work. Thank you.