When you get this much good service this many times, you know you have to say something. My wife and I have two vehicles at the age where they need a little special attention. This was easy when we lived near my wife's brothers who are both ASE certified master technicians. Now that we live in different states, we had to find someone we could trust. Enter Integrity Auto Care.
We first found Integrity Auto Care when shopping for a needed repair. When changing our spark plugs, two of them stripped within the head and would not come out. We called three different mechanics. Each of them quoted us with major engine repair through the use of a machine shop. Our brothers said that we could repair it by rethreading it with an insert called a helicoil. We, however, did not feel comfortable attempting this repair ourselves. We called a fourth shop, Integrity Auto Care. Without stating our desired repair, Mike, the owner, told us that the age of the vehicle did not warrant reworking the heads. He suggested the same repair as our brothers, a helicoil. He did state that if there was not enough room for this repair, that the head would have to come off, which was included in the estimate. He, however, was able to do the repair without this major expense. Honesty is what was offered and delivered.
Since this time, Integrity Auto has performed many repairs for us and is the only place we recommend for auto repair to friends, neighbors, and coworkers. Mike has also offered us assistance when we were working on our brakes. We had a little trouble replacing a master cylinder and brake booster. He diagnosed a faulty replacement part and told us to have the part store call him if we had any troubles returning it. How can you go wrong with a business that is willing to help a do-it-yourselfer and recommend the proper repair based on the age of the vehicle instead of the bottom line of the company? All in all, the name of his business says it all, Integrity Auto.
Thank you, Mike and Michael, for all that you have done for us and will do in the future.